In a world of fleeting tweets and memes, it’s important to ground your business based on in-depth research. Kaleido’s latest 50-page report on AI Readiness, get your company on the right track as they adopt automation. We offer both a sample at no-cost, and ability to purchase the entire 50-page report. I’ve been interviewing many companies on how they’ve been rolling out AI for their customer-facing engagements as well as for customer care use cases. One thing is very clear, they’re experimenting, and in most cases, they don’t have the full support of the rest of the organization. My talented business partner Jessica Groopman, has published an in depth 50-page report which gives unseen insights, pragmatic recommendations based off interviews … Continue readingResearch: Get your Company Ready for AI
Is the technology in your life making you Calm? Or increasing your Anxiety? When you look around at all the beeping and blinking apps and devices, most of the technology in our lives is trying to get and hold our attention. Even media websites and social networks are trying to get your eyeballs for ad-based monetization, even at the detriment of emotionally hooking us as we fight over politics or coo over kitty videos. To best illustrate the dichotomy, here’s a slide from a research project on “Modern Wellness” I’m working on with colleague Jessica Groopman for a client who’s building out new technology and wants to be on the right side of history. It’s based off key points that … Continue readingIs Technology making us Calm — or causing us Anxiety?
Download high res version here. By Jaimy Szymanski with Jeremiah Owyang Though consumer applications may receive most of the fanfare, mixed reality technologies offer enterprises many opportunities to supercharge employee skill-sets as well. Utilizing internal-facing augmented reality (AR) and virtual reality (VR) applications––often referred to simply as “XR” for “extended reality”––companies can increase collaboration and transform traditional approaches to education and training, repairs and maintenance, sales, product and site design, and more. The latest report from Kaleido Insights’ we published “Prepare for the New Reality of ‘Super Employees,’” explores in detail the most effective cross-departmental use cases of mixed reality within organizations. These are applicable to a variety of industries (see Fig. 1 below), with advantages of utilizing XR over … Continue readingThe Six Ways Your Business Will Use Mixed Reality
By Jeremiah Owyang and Jessica Groopman, Kaleido Insights Analysts. A new category of software companies must emerge, these companies enable a business to manage multiple virtual assistant experiences from one single platform. Business needs: marketing, customer care, and other departments are struggling to manage various virtual assistant and AI platforms ranging from Alexa, Cortana, Facebook messenger, and beyond. The APIs will frequently change, often without notice, multiple scripts will have to be integrated and managed per each platform. These vendors have the following features: Enable a business buyer to manage a single set of chat scripts from a single platform, Manage changing APIs from various Virtual Assistant companies, reducing customization by the business buyer Enterprise-class data security and compliance Provide … Continue readingVirtual Assistant Management Systems (VAMS)
By Kaleido Insights Research Analysts: Jeremiah Owyang, Jessica Groopman, Jaimy Szymanski, and Rebecca Lieb Trend: Nearly a dozen companies have announced their intent to launch blockchain-based loyalty programs and/or branded cryptotokens to encourage customer engagement. But should your company? Is it right for your loyalty program? Is it just hype? Should you deploy? Our analysis of what you should consider. Keep in mind, many of these are corporate announcements of intention to launch the programs, few are currently deploying. A few examples: Recently, restaurant holding group Chanticleer (franchises include Little Big Burger, American Burger Co., Hooters, Just Fresh, and BGR) announced its intent to use a blockchain-based loyalty coin for rewards across its dining brands, Japanese ecommerce giant Rakuten just … Continue readingAnalysis: Should Blockchain Power Your Customer Loyalty Program?
The vast discussion at Barcelona’s Mobile World Congress isn’t about new devices, but instead about the promise of what an ultra fast 5G network will do. Not only will it enable you to have a fast connection for rich media on your mobile devices, it will also empower many devices to quickly communicate to each other. This is key as we see the rise of the Autonomous World, where intelligent machines can operate independently of direct human control. How Your Industry will be Impacted by 5G Working with my partners at Kaleido Insights, we conducted analysis to predict what 5G will mean to a variety of industries, you can read the full post to find out more. Smart grids and … Continue reading5G Networks will give rise to Intelligent Devices
The third report in our series on Corporate Innovation, this report documents how companies have organized for innovation success. When innovation occurs in multiple pockets throughout a corporation, organizing to thrive and achieve results may seem an arduous––if not impossible!––task. In Catalyst Companies’ new research report, we detail five models that corporations are organizing under to achieve maximum efficiency, ideation, collaboration, and output from their innovation programs. It’s much like building an orchestral ensemble, wherein a conductor leads multiple musicians and instruments that must act in concert in order to make beautiful music. For each of the five distinct models for corporate innovation, we pair them with easy-to-grasp metaphors that relate to how musicians organize as they mature in their … Continue readingReport Details 5 Models to Organize Internally for Corporate Innovation
As part of my continued research stream on corporate innovation at Catalyst Companies, an Innovation Council, we’ve completed 3/4 research reports on how large companies are acting more like startups. Here’s some of the findings of how companies formalized innovation programs are shaping up. In this latest research effort, which I partnered with Jaimy Szymanski, looks at how companies are measuring their innovation efforts. Success of Innovation Programs Depends on Metrics We’ve identified the most common innovation programs in previous research. However, these programs – and innovation efforts themselves – will fail if metrics are assumed to be equal across all domains. Challenge: Early innovation efforts shouldn’t be measured by revenue –especially when compared to billion dollar product lines. So how … Continue readingResearch: Measurements Critical For Corporate Innovation Success
Our latest research at Kaleido Insights from my colleague Rebecca Lieb Download here: Global Content Strategy: This is Going to Be Big! Enterprises are still in the early stages of integrating content strategy as a discipline, not only into the marketing mix, but also into operations and technology. Multinationals face a much more complex challenge: scaling content across borders, languages, cultures, and teams. This report examines the specific challenges of creating an effective global content marketing strategy, as well as best practice recommendations. Global content operations tend to operate either top-down, or bottom up. We learned neither approach works in isolation. Global content groups must enable local territories, but local (regions and/or countries) must be provided with sufficient autonomy to make … Continue readingGlobal Content Strategy: This is Going to Be Big!
Download the full Kaleido Insights report. Our latest report is out, led by my colleague Jessica Groopman and building off prior blockchain research I’ve conducted. Beyond the cryptocurrency hype, how will Blockchain actually impact business models? When it’s combined with IoT technology, it will give a rise to autonomous systems working strongly. Here’s the report “The Internet of Trusted Things: Blockchain as the Foundation for Autonomous Products & Ecosystem Services” where we outline specific business use cases, and how it can impact supply chain, IoT network management, end user authentication, on-demand asset sharing networks, and finally, smart contracts. This report is for forward-thinking executives and innovation leaders interested in exploring how distributed ledger technologies support IoT and automation strategies … Continue readingReport: Blockchain + Internet of Things = Trusted Automation