How technology enables companies to connect with customers
In the coming weeks, I’ll be publishing the much anticipated Future of the Social Web Report, based on research conducted with the leading social networking companies and organizations in the industry. This post is just a riff off one of the sub-bullets and is intended … Continue readingFuture: How The Social Contract Between People and Brands Will Evolve
Best Buy has innovated social beyond most traditional retailers. We’re quickly learning that social media success is often hinged on having an internal culture that’s ready to accept and learn. Yesterday, I had the chance to visit the Best Buy HQ in friendly Minneapolis and … Continue readingVideo: How Best Buy Uses Social Technologies To Change Internal Culture
I’ve never traveled more than I do in my current role. Although it comes in spurts, I’m currently traveling 4 out of 5 weeks. While it can certainly take a toll on loved ones and your own body, I’m starting to get more comfortable with … Continue readingTips From a Road Warrior
Although I want to map out all the social media services companies, it’s too early to take on such a herculean task –there are too many players and many of them will merge or go away as the recession water recede. Often, people ask me … Continue readingAn Industry Viewpoint: Social Media Services
The social web is moving beyond just asynchonus relationships to real time information passing. Take last week, while I was on the phone with my dentist in San Jose and I was in the Peninsula and an earthquake occurred. It originated in San Jose, and … Continue readingHow to Deal with the Real Time Web: Navigating the River
I’m respecting your limited time by publishing this weekly digest on the Social Networking space, which I cover as an industry analyst. By creating this digest (I started this over a year ago) it really helps me to stay on top of the space I … Continue readingWeekly Digest of the Social Networking Space: April 5, 2009
Despite there being many layoffs in the startup space. I’ve started this post series (see archives) to recognize and congratulate folks who get promoted, move, or accept new exciting positions. Please help me congratulate the following folks: Hutch Carpenter joins Spigit, who offers idea management … Continue readingPeople on the Move in the Social Media Industry: April 2, 2009
What’s Wrong With Corporate Social Media? Well, A lot of things. I was invited to join a panel designed by Peter Kim (he used his blog to gather feedback) at the Web 2.0 expo to explore just those topics. We managed to get Charlene Li, … Continue readingWhat’s Wrong With Corporate Social Media, and How To Fix It
We continue to see that communities will continue to gain more and more power as they lean on each other to make decisions, support each other, and share their lifestyle. What happens to agencies that traditionally serve brands? Seem far fetched? Not really. We’re already … Continue readingFuture of PR: When Agencies Represent Communities –Not Brands
I grew up on watching Three’s Company the San Diego sitcom, and got a real kick out of this funny video. For some reason, Friendster reminds me of one of my college roommates. Caution, this is one of those videos that you may want to … Continue readingSocial Network Humor: Friendster, MySpace, and Facebook
