How technology enables companies to connect with customers
The old business mindset is that employees report up to a boss, and I think that mindset is old and needs to die a quick death. In fact, the way that companies should re-think management is that all employees are self-empowered, and like their own … Continue readingMindset: Your Boss is Really Your Client
The hires in the social business space continue to heat up, in fact the market research data (read the report) shows that hiring is the top spend in 2011. Expect there to be more hires over coming quarters.Both the submissions on this job announcement board, as … Continue readingPeople on the Move in the Social Business Industry, Nov 6, 2011
I’m speaking to 1000 attendees here at KMWorld in Washington DC, on building your social business in the right way. I’m here to share Altimeter’s recent research on Social Business Readiness (read full report) which researched how advanced companies are preparing internally, you can read … Continue readingKeynote Slides: Social Readiness: Architecting a Connected Enterprise #KMW11
The hires in the social business space continue to heat up, in fact the market research data (read the report) shows that hiring is the top spend in 2011. Expect there to be more hires over coming quarters.Both the submissions on this job announcement board, as … Continue readingPeople on the Move in the Social Business Industry, Oct 24, 2011
What would you tell 600 marketers from the largest global brands who have European initiatives? That’s exactly what I was tasked to do here at Bazaarvoice’s Social Commerce Summit in London today. These brands, which are quickly moving into the space, have adopted social technologies … Continue readingKeynote Slides: Prioritizing the Coming Year, Achieve “Escape Velocity”
Colleague Brian Solis’s latest book, which focused on organizational change across many of today’s disruptive companies launches –I want you to buy End of Business as Usual now for your team. In the spirit of Groundswell, Open Leadership, and Engage, another book to your business … Continue readingAdapting to Radical Changes in Business
Left: Occupy SF on Sat, Oct 6th. A small group in early am manages camp in front of Federal building, crowd ebbs and flows throughout day. Photo via Ken Yeung. Three days ago on Saturday, I visited the Occupy SF location with Chris Heuer of … Continue readingOccupy SF, While Nascent, is Rapidly Self-Organizing
I’ve been watching with great intrigue the growing groundswell of the Occupy Everything that is directly challenging the economy, business, and the market. My business partner Charlene Li and I and the rest of the Altimeter analysts have been watching and discussing this growing movement, … Continue readingMeetup: Business Leaders to Meet Occupy Everything. Sat AM in SF
The LA Times features how employers are hiring social media professionals, showcasing a sliver of how folks spend their time during the workday. The hires in the social business space continue to heat up, in fact the market research data (read the report) shows that hiring … Continue readingPeople on the Move in the Social Business Industry, Oct 5, 2011
Left: The Customer Hourglass looks at the entire customer experience –beyond the marketing funnel. Today, 82% of marketing departments have formalized social media programs, and are just spreading to other business units such as 30% of customer support and a mere 16% of product teams … Continue readingRecording: Apply Social Across the Customer Hourglass
