How technology enables companies to connect with customers
The first time we saw this implemented in public was the Dell’s Ideastorm website, where the customers were able to submit their feature and product requests. This ultimately resulted in a Linux box being produced, a pretty drastic change from their long term relationship with … Continue readingWhere Customers Submit, Discuss, and Vote, Ideas: “My Starbucks Ideas”
Teresa Valdez Klein (Blog, Twitter, Facebook) delivers a great how to video, describing ‘how to use Facebook’s privacy features’. Apparently, the controls are non-intuitive and requires someone from the community to walk through it. This is an important feature, especially for my three younger kid … Continue readingVideo: How to use Facebook Privacy Features
Shel Israel has launched a new video show with Fast Company entitled Global Neighbourhoods TV. Being one of the early mavens to watch this scene and cover it from his book and blog, he’s now bringing us interviews up close and personal on video. In … Continue readingA New Social Media Video Show: “Global Neighbourhoods TV” of Fast Company TV
I’m respecting your limited time by publishing this weekly digest on the Social Networking space, which I cover as an analyst. I’ve created a new category called Digest (view archives). Start with the Web Strategy Summary, then quickly scan the succinct and categorized headlines, read … Continue readingWeekly Digest of the Social Networking Space: March 19, 2008
Apparently, Sam is sending me back to school. Sam Lawrence, CMO of Jive Software is one of our customers, and he’s reviewed the service that he’s received from Forrester and another analyst firm. One of scored a “C-“, and the other scored a “B”, read … Continue readingThe Benefits of Blogs: Feedback (Why Sam is sending me back to school)
(Above: The Flat Iron Building [map], in New York’s Silicon Alley) I usually reserve this tag for the interesting places I see in Silicon Valley, but am traipsing around New York for a few days. I’m camping at the office of Bricabox, as a guest … Continue readingSilicon Valley Sightings (Special Edition): New York’s Tech Scene
Key Hinkley the CEO of Somewhere does a technical analysis on the Mark Zuckerberg and Sarah Lacy interview, he brings forth frequency charts by keyword, new users sign ups, and provides some analysis and predictions. What’s interesting isn’t so much the interview itself but how … Continue readingAnalysis of the Zuckerberg Lacy Interview
Spending time with large corporations and getting to understand how they adopt social media is fascinating, recently, I’ve noticed a trend, not on public use, but on internal organization. Unlikes Advertising (which is often controlled by a single group) Social Media is being adopted by … Continue readingTrends: Corporate Adoption of Social Media: Tire, Tower, and the Hub and Spoke
I met Jemima Kiss (embed above), a technology journalist for the UK Guardian at the SXSW bloghaus. I asked her about her use of Micromedia, and most importantly if she’s using these tools to find breaking stories. I know a handful of reporters that are … Continue readingHow Traditional Media Experiments with MicroMedia (Twitter, Kyte, Utterz)
Recently, I published a report called How to Hire for Social Computing, it indicates what management should look for, how to manage them, and how they should think about compensating them. Just over a week ago, I put out a call to the industry that … Continue readingWhere Do Community Managers Come From?
