How technology enables companies to connect with customers
I’ve been an Industry Analyst for 5 months, and I think I have a bead on what the job entails as a Senior Analyst. Why I’m Sharing I often advise clients to share behind the scenes at their job, giving customers a glimpse into what … Continue readingHow I spend my time as an Industry Analyst
I’ve been meeting a lot of folks that are readers of this Web Strategy blog here at SXSW. It’s overwhelmingly an amazing feeling to know that folks are improving their careers by learning, connecting with others, and finding links to other resources. Beyond the initial … Continue readingMeeting the Web Strategy Readers
I’m not going to be blogging the next few days while I’m here at SXSW, in fact, most have noticed that I’m not carrying my usual battle gear of digital camera, video camera, laptop, wireless gear. Instead, I’m just using a mobile device and will … Continue readingSXSW Backchannel is on Twitter
I’m headed to SXSW Interactive Festival in a few hours, I’ve a red eye from Silicon Valley that’s going to give me time to sort through a few hundred emails, write a few blog posts, and pen the strawman for my upcoming report on OpenSocial: … Continue readingSXSW 2008
I’m starting a new series, called Social Media Frequently Asked Questions. It’s a collection of the top asked questions I hear over and over. I’m putting them here on my blog is a great place to help everyone quickly get educated, convince their boss, or … Continue readingSocial Media FAQ #4: How Do I Launch My Social Media Program?
Thanks to Kevin Werbach who invited me to lead a roundtable at Wharton West (yes, the business school) in San Francisco last night. The topic, “Social Graph for Fun and Profit” was intended to let the attendees engage, shout, argue, and come to agreement on … Continue readingSupernova Mixer in SF: “Social Graph for Fun and Profit”
Jeremiah: Having been a community manager, I’ve real soft spot to those that are on the front lines, embracing customers using social media tools. Every so often, I hear of really excited folks that landed new jobs, and David thanked me for my blogging and … Continue readingGuest Post: “How I Became a Community Manager” by David Peck
On my twitter profile page, I have a link to a post that indicates how I use Twitter. I try to be forthcoming on what to expect. It’s also no secret that I tweet links to just about anything I think is interesting, add anyone … Continue readingGetting mixed signals about my Twitter Usage: Tell me what you think
This series of posts tagged On The Move (see archives) is to recognize and congratulate folks who get promoted, move, or accept new exciting positions in the social media industry. Congrats to those on the Move in the Social Media Industry: Kris Smith is now … Continue readingPeople on the Move in the Social Media Industry: March 6, 2008
I would love to do some formal research on this on the day job, the following is just highlighting a probabble definition and formula, it certainly doesn’t include any formal methodology or practiced process. There’s been a great deal of talk about ‘virality’ or ‘word … Continue readingSocial Media Measurement Attribute: Defining Velocity
