How technology enables companies to connect with customers
I’ve started a new series, called Social Media Frequently Asked Questions. It’s a collection of the top asked questions I hear over and over. I’m putting them here on my blog is a great place to help everyone quickly get educated, convince their boss, or … Continue readingSocial Media FAQ #6: Who “Owns” the Social Media Program?
When many things are equal: your features, your customers, your products, your product roadmap, it’s often hard to differentiate. Often, I’m getting pitched during briefings by White Label Social Network vendors they’ll often advance to a quadrant slide (almost always in the first quarter of … Continue readingHow Will You Stand Out From The Crowd?
This is really heaven for me, many of the vendors I cover such as SmallWorld labs, Jive, Telligent, Hivelive, Lithium, Webcrossing, Google all at the same table. I’m here here at the Online Community Unconference at a session where we’re probing the problems with the … Continue readingLiveBlog: What’s Wrong with the White Label Social Networking Industry?
I took a few weeks off from doing this digest, after my Hawaii vacation, but am now back in the groove. If anyone wants to contribute to this on an ongoing weekly basis as a guest editor, let me know. I’m respecting your limited time … Continue readingWeekly Digest of the Social Networking Space: June 18, 2008
I’m starting this post series (see archives) to recognize and congratulate folks who get promoted, move, or accept new exciting positions. Please help me congratulate the following folks: Luke Armour joins Fleishman-Hillard’s digital practice in Cleveland as a Senior Acct Executive, part of his duties … Continue readingPeople on the Move in the Social Media Industry: June 18th, 2008
Well of course I have my answer, but I’ve come to realize there’s a lot of misconception out in the market as to what we really do. Rather than me tell you, I’d want to first learn what you think, so perhaps we, as an … Continue readingWhat Do Analysts Do?
This isn’t a religious post, so if you’re a social media purist, I hope you can have an objective viewpoint about what is happening, before deciding on what’s right and wrong. Although many brands are launching blog or community based to engage in conversations with … Continue readingHow Brands Can “Buy” Social Media
Kara Andrade has an interesting article on Forbes today talking about those who are always online. Yours truly was mentioned, as it’s true, I spend more time in the virtual world than I do in the supposed ‘real’ world. To me, the online world mirrors … Continue readingLife Imitates Art Web
This is an advertisement for Forrester services. I share a lot on this public blog, and we should be thankful my employer is so gracious to encourage this, so please show the same respect as you would to my other posts. For some history, I … Continue readingUpcoming Social Computing Workshop
(Although dated, this video explains the movement) When we look back, humans have been creating content on the web since the start, in fact, we often manually choose which document will link to another, which webpage will link to another, which keywords, tags, and metadata … Continue readingVideo: The Blurred Lines of “Social” Media
