Although scary for product teams, feedback is great, I do my best to welcome it. Last week, I announced my Forrester report entitled Online Community Best Practices from my blog If you’re a client you can access the report on the site, or you can … Continue readingFeedback on the Online Community Best Practices Report
I learn a lot from you, thanks for commenting. I want to take the time to thank you for commenting. In my opinion, a successful blog is a dialog between more than two people. To date, there are 1,697 posts and 12,159 comments, so a … Continue readingThank you for commenting
As an analyst, I watch the online community space very closely, and am always interested in seeing how traditional institutions and organizations approach, adapt, succeed or fail in adopting social tools. Fast Company, a forward thinking business publication has revamped it’s corporate website to now … Continue readingAn Initial Analysis of the Fast Company Community
Twitter no mo’ Kidder ‘Less you become Litter The time for fun and games is over, Twitter needs to step and be the robust communication platform it’s fans are expecting it to be or users may end up leaving. The cracks are starting to show. … Continue readingTwitter: Time for Maturity
Update, Monday Jan 28: I’m holding off on publishing the web strategy survey (details here) for a few days, I may get my hands on some better tools/process, so please hang tight. A few days ago, I asked if it would be appropriate to run … Continue readingWeb Strategy Survey coming this Monday, feedback needed
As a good example, I should take a dose of my own medicine. One of the things I preach about is the objective of ’embracing’, which in essence is about companies and customers working together to design, create, and market new products and services. Lego, … Continue readingA survey for the Web Strategist Blog
Every company makes mistakes, and I’m actually quite forgiving about it, what they do next is what will make or break me as a customer, and I have the habit of telling a few thousand people. I’ve been a customer of Dreamhost since I’ve had … Continue readingWhy I feel that Dreamhost is patronizing me.
