How technology enables companies to connect with customers
I’m excited to announce our latest offering, the “Digital Directive”, a digital transformation diagnostic and roadmap from my company, Kaleido Insights. After our years of research on how large companies are adopting digital, we’ve heard that company’s are struggling to measure the breadth and width … Continue readingIntroducing: Digital Directive Benchmark and Roadmap
This was originally posted on Hugh McCloud’s Gaping Void newsletter. Technology has fulfilled many promises from connecting the world, enabling transparency to increase the speed of otherwise slow processes. While we can and should celebrate the benefits of the tech industry, we also need to … Continue readingThe Rise of Digital Feudalism; Chances are, You’re a Serf.
Imagine having a challenge with a new product you purchased, you want to communicate via chat, but they push you to a 1-800 number, only to be put on hold, routed to various call center agents who asked you the same information time and time … Continue readingThree Ways Companies Can Offer a Smooth Customer Experience Over a Complicated One.
It was an honor to present at Techonomy event in NYC this spring. If I had to summarize three words to this event, it’s “Tech, Business, and Purpose”. They frequently made references to the United Nations Sustainable Development Goals, which we should all be aligning … Continue readingVideo: Tech Wellness Speech from Techonomy Conference, NYC
Last week, I presented in Europe (Spark Me, and at Digitalk) the “Six Digital Eras” a roadmap on how I see the future unfolding in digital. When I first built out this framework several years ago, it was during the social media age. I noticed … Continue readingSpeech: The Six Digital Eras Illuminates a Roadmap
Investors are betting that humans turn to tech startups for wellness solutions. Wellness is not just a buzzword, it’s a $4.2 Trillion market and growing. It’s a movement and it’s happening now. Our society has taken a turn and people are more focused on their … Continue readingInvestors Bet on Wellness Tech: Startups Funded $2 Billion
There are nearly a dozen tech Initial Public Offerings (IPOs) planned for 2019, the tech companies are scurrying to generate immense wealth before the expected 2020 recession. While many industries are seeing financial problems. pre-IPO tech companies are being heavily valued by Wall Street traders … Continue reading2019, Red Hot IPO Year for Silicon Valley
Employees are burning out, losing sleep, becoming less healthy, and being compounded by stress. Furthermore, healthcare costs continue to increase as companies struggle to maximize the productivity of their employees while also retaining them. It’s ironic in many ways, but companies are turning to technology … Continue readingWho’s Who in Corporate Wellness Technology (CWT)
A new market has emerged. Technology has intersected with our wellness to aid in monitoring, promoting, augmenting and managing our well-being. These low-cost technologies are transforming the field, making tools for managing wellness accessible to anyone who wants to adopt them. This stands in stark … Continue readingTech Startups Build Tools for Wellbeing
Roadmaps directionally guide us when situations are unclear. To guide me, I often used this framework in client work, speeches, and reports. It serves us to see how technology is rolling out in our lives, as Scott Monty said, it could a “chart of your … Continue readingRoadmap: Five Phases of Digital Eras
