How technology enables companies to connect with customers
I’ve been watching this space for a few years now, and I’ve started to notice that the people (often those that we think of that are at the upper echelons) are not able to scale, as a result here’s what they’re doing to compensate: Many … Continue readingLooking Behind the Curtains on the Social Media Stage: Humans Don’t Scale
I get a lot of books across my desk. Very few I get the chance to read, and very few I think are wonderful. I was smiling ear to ear on a recent plane trip when reading a book written by cartoonish Hugh MacLeod, … Continue readingBook Review: Ignore Everybody
I stayed at the Hilton hotel in San Diego this weekend, and overall a great experience. However there was a 10 dollar charge for internet for 24 hours usage at the property, and since I wasn’t on business, I wouldn’t be able to expense it. … Continue readingHotels: Don’t Charge Us For Internet Use
I’m wrapping up my report on “How companies should organize for social media” in a few weeks, and collaborating on a report with Zach Hofer-Shall (a digital device aficionado) on a “Comprehensive community checklist” and am going to start work on a research report exploring … Continue readingSeeking Case Studies of How Brands Reach Gen X Using Social Media
Left: This screenshot, provided by Digg shows how an EA Sims ad is embedded in main body editorial as sponsored, as well as in upper right bug. Digg Launches Community Voted Advertising: “Digg Ads” Digg, who was formerly partnered with Microsoft for advertising, announced that … Continue readingBreakdown: Digg Allows Community To Choose Advertisements
Having too many stakeholders on your website results in forcing your users to trudge through a confusing experience, where each laborious step results in frustration then abandonment. Like poor Jack N on the left, you have frozen your own users, your website is SNOWED. Too … Continue readingIs Your Website SNOWED? (Stakeholders’ Needs Overwhelm Web Experience Design)
This is the hardest post to write, but perhaps the most important. I enjoy meeting people in real life, and if they tell me they enjoy reading my blog or tweets, I thank them, and then ask them “What should I improve on?” I realize … Continue readingHow Can I Improve?
After being with Dreamhost since I launched this blog, I realized it was time to move on after my site would be down at least once a week, nor could it handle a large influx of Twitter users at a single time. To Dreamhosts credit … Continue readingSwitching to Media Temple as my host
After chatting with Loic today of Seesmic, we discussed what brands may want from Twitter. It’s true, I’m getting more client calls from the world’s top brands about how to use tools like Twitter as a collective team. Based upon my discussions with them, here’s … Continue readingWhat Brands Want From A Twitter Client
Left: To watch this 5 minute video, click on image, then click on “Video” tab then the “Watch” icon. This week, Facebook raised $200 million injection of capital from a relatively unknown Russian investor Digital Sky Technologies (DST), which has a few related properties. This … Continue readingVideo: The Future of Facebook, an Interview on Bloomberg TV
