Left: Pepsi launched a bold social marketing play, find out what went well –and what opportunities were missed. Greetings, fellow strategists, In my latest column for the Forbes CMO Network (you can read all my Forbes pieces) I analyzed Pepsi’s big push into social. Also, … Continue readingForbes: Super Bowl, A Missed Opportunity For Pepsi
Left: Inline with the Google style guide of primary colors, Google launches a new logo for Google Buzz, using familiar “chat bubble” iconology. Google launches status update features Google launches Buzz, which many will find similar to Friendfeed now part of the Facebook family. Google … Continue readingFirstTake: What Google Buzz Means
Left: There are four main categories of social strategy, yet with over 20 subset objectives, which we’ll discuss at a high level. Organizations that focus on social technologies suffer from the symptom of ‘Fondling The Hammer‘ . True social strategy stems from business objectives –not … Continue readingRegister For Webinar: Developing a Social Strategy by Objectives
The submissions are defintly picking up, I’m seeing more submissions than before. Why? I attribute this to the start of the new year when many folks change up jobs, and the slight uptick we’re starting to see in the economy. In an effort to recognize … Continue readingPeople on the Move in the Social Media Industry: Feb 4, 2010
Case Study: An Influential Mom Blogger Caused Mainstream Crises Popular blogger, Heather Armstrong (@dooce) was dissatisfied with her non-working Maytag appliance. Following protocol, she called their support number, yet her issue was not solved. Stonewalled, she argued/warned the support staff that she was on Twitter, … Continue readingMatrix: Companies Should Factor ‘Social Influence’ Into Total Customer Value
