Category: Influence

Categories: Influence, Social Media Posted on

How ‘Social Profiling’ Will Work In The Real World

Update: May 27th 2013 Over a year later, the technology is starting to emerge for facial recognition and APIs. Ready or not, new technologies will enable strangers to know your social scores even before you shake their hand. Whether it’s on a job interview, before a meeting, a first date, and as you walk into a store, more disruptive technologies are on the horizon that will enable social data to be easily accessed and viewable in real world situations. Profiling, which has negative connotations in terms of race, law enforcement, and beyond, is commonly used by marketers (and humans sub-consciously) to sort people around us. Yet in our digital and social world, this same profiling technique will be applied to … Continue readingHow ‘Social Profiling’ Will Work In The Real World

Categories: Altimeter, Influence Posted on

Altimeter Open Research Report: The Rise of Digital Influence

Altimeter Groups’s latest Open Research report (available on creative commons for you to download, use, and share) is now available from analyst Brian Solis. This report, which challenges the way that companies measure influence points out how tools like Klout, Kred, Empire Avenue and beyond. [Physics Measures Both Potential and Kinetic Energy. Similarly, Digital Influence must measure Both Social Capital (Potential) as well as Actual Influence (Kinetic)] In fact, companies are quick to add influence metrics into their social support systems, and marketing prioritization despite having full understanding of how these measurement tools actually create their indexes. This report, written as a playbook for businesses focuses on how to benefit from desirable effects and outcomes through social media influence. The … Continue readingAltimeter Open Research Report: The Rise of Digital Influence

Categories: Influence, Matrix, Social CRM, Social Media Posted on

Matrix: Companies Should Factor ‘Social Influence’ Into Total Customer Value

Case Study: An Influential Mom Blogger Caused Mainstream Crises Popular blogger, Heather Armstrong (@dooce) was dissatisfied with her non-working Maytag appliance.  Following protocol, she called their support number, yet her issue was not solved.  Stonewalled, she argued/warned the support staff that she was on Twitter, yet didn’t receive special assistance.  Escalating further, she then flexed a muscle and told them she had over 1,000,000 Twitter followers –yet the support rep did not budge.  Finally, she blogged and Tweeted against Maytag, initiating a boycott by her followers, “DO NOT BUY MAYTAG” and continues to chronicle her experience on her blog.  While critics suggest she wielded her power with irresponsibility, the point is moot, what matters is her social influence was not … Continue readingMatrix: Companies Should Factor ‘Social Influence’ Into Total Customer Value