How technology enables companies to connect with customers
Having too many stakeholders on your website results in forcing your users to trudge through a confusing experience, where each laborious step results in frustration then abandonment. Like poor Jack N on the left, you have frozen your own users, your website is SNOWED. Too … Continue readingIs Your Website SNOWED? (Stakeholders’ Needs Overwhelm Web Experience Design)
This is the hardest post to write, but perhaps the most important. I enjoy meeting people in real life, and if they tell me they enjoy reading my blog or tweets, I thank them, and then ask them “What should I improve on?” I realize … Continue readingHow Can I Improve?
After being with Dreamhost since I launched this blog, I realized it was time to move on after my site would be down at least once a week, nor could it handle a large influx of Twitter users at a single time. To Dreamhosts credit … Continue readingSwitching to Media Temple as my host
After chatting with Loic today of Seesmic, we discussed what brands may want from Twitter. It’s true, I’m getting more client calls from the world’s top brands about how to use tools like Twitter as a collective team. Based upon my discussions with them, here’s … Continue readingWhat Brands Want From A Twitter Client
Left: To watch this 5 minute video, click on image, then click on “Video” tab then the “Watch” icon. This week, Facebook raised $200 million injection of capital from a relatively unknown Russian investor Digital Sky Technologies (DST), which has a few related properties. This … Continue readingVideo: The Future of Facebook, an Interview on Bloomberg TV
Submissions for On the Move have reduced since the global recession. I’ve started this series (see archives) to recognize and congratulate folks who get promoted or accept new exciting positions. Please help me congratulate the following folks: Bob Pearson who used to head Dell’s social … Continue readingPeople on the Move in the Social Media Industry: May 30, 2009
When I started this job a year and a half ago, my coverage was simply over social networks and community platform vendors. On occasion I would speak to brand monitoring companies, and of course pure play social media sites (blogging software, microblogging, etc) But now, … Continue readingAs Social Technologies Become Pervasive, Prepare Your Company
In the spirit of collaboration (like Google Wave), I’ve obtained insight from Forrester analyst colleagues Ray Wang and Rob Koplowitz. Update: I just chatted with colleague Ted Schadler who also posted his thoughts: Google Wave: Surfing The Future Of Collaboration. Google launches a Collaboration Platform Google … Continue readingGoogle Wave To Bring Web 2.0 Lifestyle to Work
Thanks to Mitch, my web designer, we’ve added the ability for you to login using your Facebook account and leave comments with your verified ID. This means in the comments you don’t have to fill out the usual “name, email, URL” in the comments (otherwise … Continue readingSocial Colonization on the Web Strategy Blog with Facebook Connect
I have the fortunate position of being able to travel quite a bit, and just about every city I go to (just landed in SF a few hours ago from two weeks in Europe), I try to arrange tweetups, sometimes, it’s the first time folks … Continue readingImpacts of Tweetups and Ongoing Stewardship
