How technology enables companies to connect with customers
“Looking at LinkedIn Recommendations, They are Puffery” I’m currently doing research on what skills marketers are looking for in their social media team, and interviewed one hiring manager yesterday. She told me she didn’t value the references on LinkedIn and told me that “Looking at … Continue readingRequested Recommendations on Social Networks: Why I Won’t Do It
Consider this a supplement to my latest report on “How Companies Should Organize for Social Computing“. I continue to get questions from clients, and have spent time with more large brands are connecting with customers. Diving in further, I’ve noticed that there are five ways … Continue readingBreakdown: The Five Ways Companies Let Employees Participate in the Social Web
To Increase Engagement, Brands to Allow Users To Login With Facebook, MySpace, Twitter In a recent report titled the “Future of the Social Web” we found that we are entering the era of social colonization, every webpage and experience will be social–even if brands choose … Continue readingGet Ready As Corporate Sites and Social Networks Start To Connect
I just asked my friends on Twitter what their first social network was (see their responses), and most gave a varying degree of responses of web based communities, a few claimed early BBS systems –I didn’t see anyone claim email. Most Get it Wrong: Facebook … Continue readingEmail: The First –and Largest– Social Network
Involving community and customers in providing feedback about your products isn’t the only way to innovate your company. In the future, especially around public facing jobs at companies, we should expect brands to involve the community in defining what those roles should be. If you’re … Continue readingWhen Communities Define Your Job Requirements
Update: July 6th, I added a 4th way, as I recently met a developer this weekend who showed me the scripts he created to quickly auto follow thousands of folks. Companies who don’t have iconic brands with millions of adoring fans, often have to resort … Continue readingBreakdown: 4 Ways Brands Are Earning –and Buying– Followers on Twitter
Facebook is undergoing pubescenct changes in the next few years –from a private pre-teen to a public facing member of society —that’s what I told USA Today. Facebook initially made it’s promise to be a private community, but realizes it must now be more public to compete … Continue readingFacebook’s Awkward Adolescence
Brands are pollinating the social web with easy-to-share features like Sharethis. As conversations splinter across the web, brands must prepare to aggregate those same conversations on their corporate website. As a result, the trusted conversations will centralize back on product pages. [Trusted conversations have fragmented … Continue readingAs Brands Continue to ‘Pollinate’ the Social Web, Expect Corporate Websites to Aggregate
Top Bloggers Spend Less Time Blogging I’ve noticed a gradual change in what we know as blogs when Scoble and Shel wrote the book on Naked Conversations. Both of them are now focused on micromedia: Shel has an upcoming book on Twitterville, and Scoble spends … Continue readingIs Blogging Evolving Into Life Streams?
I often get asked by brands: “How should we organize our company for social media?” or “Which roles do we need”, or “Which department is in charge”. So for our latest report (clients can access all the details) answers just that, it has data and graphs … Continue readingReport: Companies Should Organize For Social Media in a “Hub and Spoke” model
