Jeremiah is a Tech Investor and a Global Speaker

 

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Categories: Collaboration, Enterprise Web Posted on

Microsoft’s Office Web Apps Is “Me Too” To Google Docs –Yet Gives Enterprise Options for Collaboration and Security

This post was collaboratively written on a wiki by Jeremiah Owyang, who maintains a focus on Customer Strategy and Ray Wang, who maintains a focus on Enterprise Strategy. Together, we’re covering the convergence of emerging technology, Ray has cross-posted on his blog. Summary Microsoft gets … Continue readingMicrosoft’s Office Web Apps Is “Me Too” To Google Docs –Yet Gives Enterprise Options for Collaboration and Security

Categories: Email, Social Media, Social Networking Posted on

Interlaced: Email and Social Networks

Despite Having 300 Million Members, Facebook is Not The Largest Social Network In my opinion, online social networks have three distinguishing features:  1) They have profiles that enable people to express their identity 2) Ability for people to connect to these profiles 3) To be … Continue readingInterlaced: Email and Social Networks

Categories: Career, On the move Posted on

People on the Move in the Social Media Industry: Sept 16, 2009

Despite a downturn in the economy, we continue to recognize those moving in the social media space. I’ve started this post series (see archives) to both track and congratulate folks who get promoted, move, or accept new exciting positions. Please help me congratulate the following … Continue readingPeople on the Move in the Social Media Industry: Sept 16, 2009

Categories: Video Posted on

Video: What’s Next For Mobile, A Discussion on Augmented Reality, Custom Content, and Video Games

One of the best ways to conduct research isn’t just to go to the field, but centralized the field. Last week, mobile analyst Michael Gartenberg was in town for Apple’s new video iPod announcement and there were dozens of others in town for GigaOm’s Mobilize … Continue readingVideo: What’s Next For Mobile, A Discussion on Augmented Reality, Custom Content, and Video Games

Categories: Social CRM, Social Media, Support Posted on

Salesforce Pushes Social CRM Technology –But Don’t Expect Companies To Be Successful With Tools Alone

        Above: Pictures from Salesforce’s event   This post was co-written on a wiki with R “Ray” Wang, Partner and Colleague at Altimeter Group Salesforce launches a new set of social apps that make CRM connected to the social web. So what does … Continue readingSalesforce Pushes Social CRM Technology –But Don’t Expect Companies To Be Successful With Tools Alone

Categories: Social Media, Social Support, Word of Mouth Marketing Posted on

How Customer Support Organizations Must Evolve

How Customer Support Organizations Must Evolve  View more presentations from jeremiah_owyang. Customer support is tactical, a cost-center, and the clean-up-kids at the company.  Well, that’s the mentality that needs to change.  Instead, customer support can be strategic, a value center, and proactive towards customer needs. … Continue readingHow Customer Support Organizations Must Evolve

Categories: MicroMedia Posted on

Twitterville: A Desktop Reference for the Social Strategist

Shel, a contemporary, a friend, a mentor,  knocks it out of the park yet again with this follow-up book on the next set of smaller faster tools: microblogs.  Twitterville is a collection of stories that tell how the protagonist overcomes challenges from organizations, cultures, or … Continue readingTwitterville: A Desktop Reference for the Social Strategist