How technology enables companies to connect with customers
Part 1: External Goals (You are here) Part 2: Internal Goals The Corporate Social Strategist Must Plan for 2011 In the near future, I’ll be publishing a research report about the corporate social strategist and their program. In our survey these decision makers within corporations … Continue readingAnalysis: 2011 Corporate Social Strategy Will Focus on Corporate Website Integration (Part 1/2)
Below is an embedded powerpoint. If you can’t see it (perhaps from email) please see the blog post to access the presentation. Last night, I was invited to to present my research findings to the VC community on Sand Hill road at National Venture Capital … Continue readingIndustry Reference: The Social Business Stack for 2011 (Slideshare)
I’m frequently asked “What’s the top challenge the corporate social strategist is struggling” and over and over, ROI comes up very high. To tackle this challenge head on, Altimeter has conducted a research project to find out how companies are connecting social technologies to the … Continue readingAltimeter Report: Social Commerce, How Brands Are Generating Revenue in Social Media, by @lcecere
Most Companies Lack a Positioning Strategy Companies must be deliberate in their positioning efforts –rather than rely on the same way that’s been done in the past. Frequently, I meet with young technology startups that focus purely on the technology and features –and completely miss … Continue readingPositioning Matrix: Lifestyle, Pain, Brand, Product, or Features
Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, … Continue readingPeople on the Move in the Social Business Industry: Oct 21, 2010
On March 5th, Ray Wang and I announced the SCRM report, along with that, we launched a community to allow practitioners and those who serve them to connect to each other. The goal of this group was to extend the discussion further in this very … Continue readingMilestone: Social CRM Pioneer Group Crosses 1000 Members #SCRM
Left: Gatorade’s (Pepsico) Social Media Mission Control Center in Chicago listens and supports customers wherever they are in their lives. (Video, WSJ) Customers have been blessed –and cursed– by call centers where customers call into customer support phone lines when they have woes to solve. … Continue readingSocial Media Mission Control, The Contact Center Must Evolve #SocialSupport
We’re thankful for the attendees and sponsors who came to our first event, Altimeter’s, The Rise of Social Commerce. I’ll use this post to link to all the blog posts, slides, and discussions from the event, so expect I’ll keep this post updated. (Blast from … Continue readingRise of Social Commerce: Photos, Slides, Wrapups #RSC10
Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, … Continue readingPeople on the Move in the Social Business Industry: Oct 5, 2010
Update Nov 5: I’ve created a framework based off the following data, and have a full presentation available. Click here to see the full Social Business Stack for 2011, which now supersedes this blog post. Background: From Three Software Classes to Fifteen (Sixteen) in 4 … Continue readingThe Stack: The Fifteen (now Sixteen) Classes of the Social Business Software Suite (Q4, 2010)
