Part of being an analyst is talking with clients on inquiry calls, I have several of these a week. Just about every other week, I have a client who calls and tells me their grandiose plans to create a community to reach executives. From the CIO, CTO, COO to CEO, I’ve heard them all. Of course, I tell them that they are not alone and that I just had a similar call just a few days ago.
While reaching the check signer is always ideal, I have to remind these ambitious brands that:
- Should first know the technographics of executives, do you know if they even participate in social technologies? If age is an indicator of adoption, (see this chart) then it’s less likely older users are going to be ‘joiners’.
- Executives are busy and don’t have a tremendous amount of time to join communities
- Decisions are made from the folks below them –they seek the recommendations from the troops, execs may just sign the check –not make specific recommendations.
- Executive communities already exist –why not join them where they are?
- Quite a few other brands are trying to accomplish the same task
So before you venture off to create the next executive community be sure you can address these previous five points.