If you’re a Forrester client (many readers here are) I’m encouraging you to exercise your right as a customer.
If you’ve read the Groundswell, then you’re familiar with the term Embracing, in which employees and customers work together to build next generation products and services.
For each report (one of our products) we’ve a rating system, and the ability for customers to leave comments. Quite frankly, I only see a few, and I’d like to get more feedback. Why? I want to improve and make sure that I’m doing everything I can to help our customers answer questions about my coverage area in social computing.
So, if you’re a client, and have read my reports, I’d love your feedback: rate and/or leave a comment on the report of what you liked and what could be improved. I promise to read and respond to any questions to the best of my ability.
We’ve made a two-way channel for you to respond, I’m listening. Here’s a list of my reports on the Forrester site.