Bob Pearson (Twitter at bobpdell) Vice President, Communities & Conversations at Dell invited me out to Microsoft’s Architect Forum to co-lead a session on social computing. I let my twitter community come up with questions, and I took three from the dozens to pose to Bob, select questions from: Cece Salomon-Lee, Ravit Lichtenberg, and oemporor (can’t find his tweet) Here’s the questions I posed to Bob, if I could only spit the words out as well as I could write them: Is IdeaStorm increasing revenues? Is social media impacting the bottom and top line of Dell? How Dell has made $1mm in revenue from Twitter. Is social media superficial branding, or does it truly change the company? How does an … Continue readingExecutive Video Interview: Why Dell Continues To Use Social Media
Katie Paine shares how internal teams use measurement of social media, she’s been doing PR measurement for years, and has evolved to measure social media. She’s often told me “if you can’t measure it, you can’t manage it”. Of course, trying to manage social media has been hotly debated in my last post. She invited me to present at her metrics conference a few months ago, but new hire training took priority. She’s one of the top thinkings and practitioners in the space, so give her your full attention in this video. Learn more about her company KDPaine and Partners, thanks KD for your time. You may remember the video blog, Web Strategy Show I used to run at PodTech … Continue readingVideo: KD Paine on Social Media Measurement, on Program Plans, Strategies, and Best Practices
I had the pleasure to interview with one of the Web Analytics gurus, Jim Sterne, who is the host and coordinator the popular eMetrics conference that takes place around the globe. I asked Jim on the broadpicture of the web analytics industry, and he gave us some specific goals, strategy, and objectives for web analytics. Find out how this growing (yet small) industry is getting underway, find out what you can do to get involved and get started into this industry. It’s a small niche and growing industry, so get involved and show interest. At 14:00 minutes into it, we get into another discussion, focusing on web campaigns, and answer “How to determine where your resources go in a web … Continue readingWeb Strategy Show: Jim Sterne on the State of the Web Analytics Industry, and Resource Allocation (24min)
I was able to interview Gary Angel, CEO of Semphonic on one of my favorite topics: Measurement. There’s three reasons why Social Media Measurement is important: 1) Proof: Companies deploying social media need to measure, as it’s a ‘new’ type of program. 2) Manage: You can’t manage what you can’t measure proves to be true, and lastly, 3) Whoever controls the measurement for this space drives the revenue, go to Ad:Tech and you’ll realize how important this is. As this industry starts to standardize, Gary discusses his ‘functionalism’ framework that he’s put together, it standardizes a measurement methodology for any web template. Can a standardization be applied to any webpage? Gary thinks so. I questioned him if webpages can have … Continue readingVideo: Web Measurement Standardization, CEO Gary Angel on Functionalism (15 min)
Although filmed a while ago, Jason Baptiste and I get together at Miami’s WeMedia conference, and discuss the future of the social press release. There are several PR firms that are adopting and implementing them, although there’s been some criticism about it. (Brian has a lengthy counter) Upon further inspection, Brian Solis has a guide on the SMPR, but sadly, I don’t see a very clear one sentence definition. I realy enjoy speaking with Jason from Publictivity, he’s clear, articulate and knowledgeable on his topic area, thanks for the patience on posting this video! I’m meeting with some potential folks who may publish my archived videos, stay tuned.
Here’s one of the last Web Strategy Show videos that will be published on this round (new readers: I interviewed the top web and marketing leaders in the industry at PodTech, see archives). Josh Hallett is known in the web marketing and social media fields, and is frequently seen at conferences speaking, sharing, or just taking pictures. Based out of Florida, he’s become a personal contact of mine, and he recently visited me at PodTech in Palo Alto. Josh shares with us at the WeMedia conference on the topic of Citizen Journalism, (1:10). He discusses how we both witnessed Shel Israel pissing off the traditional journalists in the room who are holding on to the old publishing model in a … Continue readingWeb Strategy Show: Josh Hallett on Citizen Journalism and Effective Blog Design
I had the opportunity to interview Joseph Loong of AOL’s Community Connection (which has blogs, forums, photo galleries, social network features) at Miami’s WeMedia conference at the University of Miami. He’s one of the community folks at AOL Blogs and helps the community become more efficient bloggers and communicators and shares with us the challenges to big media corporations like AOL and what the future holds. Thanks Rocky for editing!
I got a chance to interview the insightful David Parmet, one of the PR bloggers in the social media space that ‘gets it’. David reviews the classic cases of business blogging for small businesses, such as Stormhoek and English Cut. If you’re not familiar with these case studies, they used social media for their marketing efforts as the primary way to communicate, rather than traditional marketing. I asked David “What should companies look for when finding a social media consultant”? Tune in to find out his answers.
I had the pleasure of interviewing Rafe Needleman, the editor who runs WebWare (CNET), a fantastic and analytical blog focused on Cool Web Apps. I sat down with Rafe, and asked him about the future of the internet, where is it going. Hear what he had to say about desktop vs web, the changes in the industry and important trends he’s seeing. It’s always a pleasure hearing Rafe, on stage, at his blog, or on this video interview.
There are quite few challenges for online newspapers, ranging from the reality of multiple authors and the usual workflow issues to creating editorial process. Christina Wodke, of Public Square, discusses some of the challenges facing digital newspapers (find out what she means by “Boxes and Arrows”).