Your customers are trading products and goods rather than buying them from you! Do you want to know why? We’re conducting research in a pragmatic method to find out why. Then we will publish what companies should do to respond. Below is a preview of the upcoming report.
[Consumers don’t need to continually buy from companies as they are sharing, renting and lending goods & services among themselves]
I’m knee deep in interviews for the upcoming report on this topic, the Collaborative Economy, which will answer how corporations can be part of this sharing movement and not be left behind. In my previous post, I made the case that this is the next phase of Social Business. I have probed 200 startups from the sharing movement and have compiled a list of brands that are already participating, like Barclays, Toyota, BMW, and Wal-Mart.
[This rising behavior is being caused by three major trends: social, economic, and technology drivers]
In the research interviews, books, and content I’ve digested, I’ve found some patterns relative to the causes of the movement. I don’t expect this to be a comprehensive list, and I request your additions in the comment section of this post.
1) Social Drivers
|While also listed in Economic Drivers, denser population enables sharing to happen with less friction.
|Zipcar took off in urban San Francisco, where owning a car is impractical. Zipcar’s scattered storage lots give customers quick access to wheels, often walking distance.
|Mindset of Sustainability
|Greening, Cleaning, and Sustainability have been hot topics for years. This bolsters the need for economic conservation and long term thinking.
|Many of the startups we interviewed explained that this is about re-use or preservation of resources, rather than buying new products.
|Lifestyle Trend among Youth
|In Shareable Magazine’s book, Share or Die, Neal Gorenflo writes that this sharing mindset is common among college students who have limited resources.
|For resource-strapped students, Chegg enables students to trade textbooks, rather than buy at high margin bookstores. Social networking is part of their inherent behavior.
|In some cases, gifting or paying it forward are common in this movement. See list of gifting startups.
|A recent UCLA poll found that over 75 percent of incoming freshman believe it is “essential or very important” to help others in difficulty, the highest figure in 36 years.
|We heard from Molly Turner at AirBnb that many renters of homes found this service empowering. Their own homes were revenue generators for their independent lifestyle.
|Similarly, TaskRabbit advertises that their rabbits are: “College students, recent retirees, stay-at-home moms, young professionals,” enabling those who may not seek a full-time position.
2) Economic Drivers
|Increase in World Population
|China and India have population growth rates at 17% and 30%, respectively. America is at 22%. See Wikipedia.
|When I was born in the ’70s, the world population was in about 4 billion; today it’s 7.1 billion. It is estimated to be close to 9 billion by the time I am 75 years old (data here).
|The interviews revealed a general sentiment that natural resources are finite and the cost to retrieve them is far greater than the potential return in revenue. Those with less money are more inclined trade, and to activate their inventory for revenue by sharing.
|Recycling programs are evident everywhere, even in the sales offices and break rooms there are recycled plates, utensils and paper
|Where there is a divide fixed between haves and have-nots, these sharing systems naturally seek to shift resources.
|For example, we saw a boost in Bitcoin value as Cyprus was under severe economic strain.
|Excess or Idle Inventory
|One of the root causes of this movement an abundance of idle resources sitting by the wayside that can be shared and often monetized.
|Rachel Botsman discusses in her iconic TED speech that the average usage of an electric drill is a mere 12 minutes per year.
|Those who can’t afford something, can now rent it. One successful Gen X banker told me that, “Access is more important than ownership”
|Why buy a $100,000 Lincoln Town Car, when you can rent an Uber for 30 minutes, saving money and headaches?
|Influx of VC Funding
|Venture capitalists have already put billions into this market of fresh new startups. Our research shows that there has been over $2 billion of funding across 200 startups.
|Category leader, Uber, has received nearly $50m of funding and AirBnb has received a whopping $120m.
3) Technology Drivers
|Social Networking Technologies
|These technologies provide three key features:
|AirBnb in itself is a social network. They have seller profiles, and renters have their own reputation with verified IDs. The goods traded are locations.
|Access to people or other resources requires “portability” for a majority of these services, so mobile platforms and devices for transfer of information become necessary.
|Many of these startups are mobile-driven. For example, Lyft has a thin website and suggests that users download mobile apps for this transportation site
|In the end, this is a marketplace of goods and services. Systems and platforms are required to broach the transactions that may use traditional ecommerce or new bartering methods
|TaskRabbit asks me to use my credit card, while other systems like Bittorrent are fueled by Bitcoins.
What it means: This is a long term movement, not a passing fad
So there you have it. I see three categories and at least thirteen distinct drivers for the Collaborative Economy. Like social was to us in 2007, this is a broader movement that impacts many aspects of society and, therefore, business. If these market drivers are long-term (often social and economic ones are), then it means that this movement is likely to persist and to potentially increase in velocity. If you thought social business was disruptive, this next trend will impact us at a much deeper level.
I’m not an expert on this topic, so instead, I’m interviewing those who are. Here are some of those who I interviewed for the upcoming report (full sources to be cited in report). I highly recommend following them to learn more about the impacts of this movement.
- Shareable Magazine: This forerunner has been tracking this movement for years. See founder Neal’s lifestyle.
- Lisa Gansky: Author who has a large database themed the Mesh; early pioneer.
- Collaborative Consumption: Famed author, TED speaker, this group is leading the charge.
- Sharing Economy Slideshare from Loic Lemeur, who’s leading the LeWeb conference with the theme on Sharing.
Business Articles on this Trend:
For many, this movement requires blessings from trade papers before gaining the ears of executives. Here are a couple of articles I’ve found helpful:
Image Source: David Yu, creative commons license.