{"id":5010,"date":"2009-10-12T13:48:00","date_gmt":"2009-10-12T20:48:00","guid":{"rendered":"http:\/\/www.web-strategist.com\/blog\/?p=5010"},"modified":"2009-10-12T14:03:46","modified_gmt":"2009-10-12T21:03:46","slug":"altimeter-report-customer-bill-of-rights-software-as-a-service","status":"publish","type":"post","link":"https:\/\/web-strategist.com\/blog\/2009\/10\/12\/altimeter-report-customer-bill-of-rights-software-as-a-service\/","title":{"rendered":"Altimeter Report: Customer Bill of Rights &#8211; Software-as-a Service"},"content":{"rendered":"<p>If you&#8217;re in the market to buy web based collaboration tools, community platforms, CRM, or any software as a service application, know your rights before you buy.<\/p>\n<p>A few months ago Charlene Li, founder of the Altimeter Group launched her Engagement Database report, which showed which brands were most active with their customers in social sites.  Today, we&#8217;re proud that partner <a href=\"http:\/\/blog.softwareinsider.org\/2009\/10\/12\/research-report-customer-bill-of-rights-software-as-a-service\/\">Ray Wang launches the Software as a Service Bill of Rights for customers<\/a>, you can view, download, or share the document from his blog.<\/p>\n<p>Our research wasn&#8217;t created in a hole, we want to help the community that we serve and involved 57 ecosystem partners for their feedback, input and guidance. We&#8217;ve also made the research available using <a href=\"http:\/\/creativecommons.org\/\">Creative Commons<\/a>&#8211;meaning we encourage it to be shared with others.<\/p>\n<p><strong>How to use the Software As A Service Bill of Rights<\/strong><\/p>\n<ul>\n<li>If you&#8217;re a buyer of any of these markets, use this document as a checklist to ensure your rights are being met.<\/li>\n<li>Have a dialog with your vendors, asking them where they fall within these bill of rights and where they differentiate.<\/li>\n<li>Encourage your existing vendors to follow these rights as you negotiate your next renewal.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you&rsquo;re in the market to buy web based collaboration tools, community platforms, CRM, or any software as a service application, know your rights before you buy. A few months ago Charlene Li, founder of the Altimeter Group launched her Engagement Database report, which showed &hellip; <a href=\"https:\/\/web-strategist.com\/blog\/2009\/10\/12\/altimeter-report-customer-bill-of-rights-software-as-a-service\/\" class=\"more-link\"><span>Continue reading<span class=\"screen-reader-text\">Altimeter Report: Customer Bill of Rights &#8211; Software-as-a Service<\/span><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[135],"tags":[],"class_list":["post-5010","post","type-post","status-publish","format-standard","hentry","category-altimeter"],"_links":{"self":[{"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/posts\/5010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/comments?post=5010"}],"version-history":[{"count":0,"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/posts\/5010\/revisions"}],"wp:attachment":[{"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/media?parent=5010"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/categories?post=5010"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web-strategist.com\/blog\/wp-json\/wp\/v2\/tags?post=5010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}