Quicktake: The Impacts Of Google’s Social Search

Currently, search results serve up content that is popular –but not necessarily content that is accurate or relevant to your needs. With Google’s Social Search feature, it will serve up results based on a users’ specific contact list, here’s how it works: Using the recently launched Google Profile product, users will be able to add their name, then list out the various social networks they are part of. Google goes to work and finds out who’s your friend in those social networks, then applies it to it’s search algorithm. The end result? Search queries now serve up results based on your friends experiences, even in local markets. The Impacts Of Google’s Social Search to Web Strategists Social search empowers customers … Continue readingQuicktake: The Impacts Of Google’s Social Search

Behind Closed Doors: What’s On the Mind Of Chief Marketing Officers

We attended the Forbes CMO Summit in sunny Palm Beach, to learn what’s on the minds of executive marketing leaders. The conversation from this group regarding social was more sophisticated, which Charlene and I don’t think is reflective of most chief marketing groups we speak with. What’s unique about these Forbes CMOs? Perhaps they are more progressive, well read, and tuned into the rapid changes coming. In consideration to attendees of this event, I won’t be giving any specific individual quotes, (this wasn’t a media event) but instead, I’ll focus on the insights related to emerging technologies, overall budgets and market economics. The Dialog on Social Marketing Has Elevated: CMOs on a holding pattern for growth. Our host, Steve Forbes … Continue readingBehind Closed Doors: What’s On the Mind Of Chief Marketing Officers

Book Review: ‘Good For Business’ Asks The Right Questions, But Doesn’t Give the Answer

I’m attending Steve Forbes’s CMO event in Florida with Charlene Li, and part of the recommended reading for all attendees is the book Good for Business, which came nicely packaged to my desk. Not one to defy Steve Forbes, and certainly wanting to be a good student, I’ve consumed the book on my flight, and share my notes openly, here’s what I found: The Thesis: The Corporation of the Future Should Inspire Trust Selling products to make a profit is no longer sufficient. Companies must also appease the human nature of their customers as they are now demanding sustainability, open conversation, helping the community, transparency, and an ethos and mission they can relate to. The book asks four fundamental questions, … Continue readingBook Review: ‘Good For Business’ Asks The Right Questions, But Doesn’t Give the Answer

Your Company May Own Your Tweets, Pokes, and YouTube Videos

Your Boss May Own Your Facebook Wall Posts Both employers and employees may be surprised to find that employee created blog posts, YouTube, LinkedIn profiles, Facebook profiles, and even tweets may be owned by companies. Yes, even those personal pictures you took last Friday with your loved ones, or direct messages in Twitter could belong to your employer. Why is this? Employees sign employment contracts that may indicate that all intellectual property created during employment may be owned by the company, let’s dive into what you should know: Work, Online, and Life Mix As employees check personal websites at work (and likely on work computers) they are indeed using corporate infrastructure. Similarly, as employees do work from home in the … Continue readingYour Company May Own Your Tweets, Pokes, and YouTube Videos

Social Search: Customers Influence Search Results Over Brands

This post was collaboratively written on a wiki by Charlene Li, (cross posted) who maintains a focus on Leadership Strategy and Jeremiah Owyang, who maintains a focus on Customer Strategy. Together, we’re covering the convergence of emerging technologies at the Altimeter Group. Twitter brokers a deal that offers search engines Microsoft Bing and Google Search access to their real time data streams.  Also, Facebook, offers up public status updates to be searched and served up to Microsoft’s Bing.  This trend towards micro media requires companies to pay attention to the real time and social web for marketing, support, and competitive strategies.  There are several impacts to the ecosystem, here’s what you should know: Deal Fills In Technology and Relationship Gaps for Twitter. … Continue readingSocial Search: Customers Influence Search Results Over Brands

How Local Businesses Can Benefit From Mobile Social Networks

Local Businesses Can Benefit From Mobile Social Networks The nearly mainstream social web is now evolving and graduating to mobile devices.  This emerging space of mobile-based social networks are empowering customers to find the best venues and prices, and offering savvy companies unique ways to cater to this new medium.  Yet, despite the emergence of applications like FourSquare, Yelp, and recently launched GoWalla, there are risks as customers talk directly to each other and opportunities for businesses who harness the tools.  Local businesses should approach the mobile social networking space by first listening to their customers, responding to commenters, provide special offers to advocates, and prepare for pricing to be impacted. Mobile Social Network Offers Discounts Based On Location Using … Continue readingHow Local Businesses Can Benefit From Mobile Social Networks

People on the Move in the Social Media Industry: Oct 15, 2009

Despite a downturn in the economy, we continue to recognize those moving in the social media space. I’ve started this post series (see archives) to both track and congratulate folks who get promoted, move, or accept new exciting positions. Please help me congratulate the following folks: MySpace is finally filling its executive board after ushering out nearly the entire leadership team at troubled social network. They’ve recruited an experienced team to turn the ship around starting with Nada Stirratt has joined MySpace in the role of Chief Revenue Officer, Dustin Finer has come on board as MySpace’s Chief People Officer, Ali Partovi, former CEO of iLike, will serve as Senior Vice President of Business Development based in San Francisco, Hadi … Continue readingPeople on the Move in the Social Media Industry: Oct 15, 2009

Video: Access Internet Content in Physical Context Using Augmented Reality

I recently spoke with Dave Elchoness of GoWeb3D who’s one of the early pioneers in the Augmented Reality (AR, but not to be confused with Analyst Relations) industry. In this above video he gives a demonstration of how information (often from the web) can be over layed on top of physical locations. Unlike Virtual Reality (like the now obscure Second Life) the barriers to entry are mobile devices, internet access, and utility can make this a reality. Dave’s business GoWeb3D provides a data layer on top of the Dutch Layar browser (update: also see Wikitude “World Browser) which is available for some mobile platforms –iPhone is coming. This browser will allow developers to create data layers what will provide AR … Continue readingVideo: Access Internet Content in Physical Context Using Augmented Reality

Altimeter Report: Customer Bill of Rights – Software-as-a Service

If you’re in the market to buy web based collaboration tools, community platforms, CRM, or any software as a service application, know your rights before you buy. A few months ago Charlene Li, founder of the Altimeter Group launched her Engagement Database report, which showed which brands were most active with their customers in social sites. Today, we’re proud that partner Ray Wang launches the Software as a Service Bill of Rights for customers, you can view, download, or share the document from his blog. Our research wasn’t created in a hole, we want to help the community that we serve and involved 57 ecosystem partners for their feedback, input and guidance. We’ve also made the research available using Creative … Continue readingAltimeter Report: Customer Bill of Rights – Software-as-a Service

How Speakers Should Integrate Social Into Their Presentation

Whether you’re a professional speaker, company representative, or panelist at a conference, you must develop a social strategy during your speaking. The Audience Continues To Gain Power Over Speakers A few years ago, the first major eruption occurred from the audience hijacking the attention at SXSW during an ill-fated interview on the main stage. Even weeks ago, Kanye’s debacle was commented on by Twittering attendees despite them not even having the mic.  (Update, a speaker gives her first hand story of an audience revolt on Twitter) This week, an audience revolt happened at the Higher Education Conference, you can read about it here, here, here and here.  Although I was miles away, I was watching it unfold in real time on … Continue readingHow Speakers Should Integrate Social Into Their Presentation