Satellites as a Service: What is it? The Collaborative/Sharing Economy is now applied to satellites. Now you can “own” your very own satellite, for a fraction of the time and price. Just as Uber enabled anyone to access expensive town cars and chauffeurs and Airbnb enabled us to access beach-side mansions for a single night, this same business model is applying to expensive satellite technology. You don’t need to be a tech billionaire or a government agency to launch your own space fleet into orbit, you can simply rent some of theirs. Key Terms to Know: Satellites as a Service: Satellites as a Service (SataaS) – You no longer need to own your own satellite, now you can have access … Continue readingSatellites as a Service: What, Why, and How
Imagine having a challenge with a new product you purchased, you want to communicate via chat, but they push you to a 1-800 number, only to be put on hold, routed to various call center agents who asked you the same information time and time again — and finally only to be hung up on? Yeah, that has happened to me, and it’s not a company that I’ll recommend to others. If you’re like me, this is a reality for many customers. I wanted to share both a vision of what an ideal customer experience looks like, as well as share some personal interactions I’ve had with brands. Today, customers have higher-than-ever expectations on companies in their interactions: Customers expect … Continue readingThree Ways Companies Can Offer a Smooth Customer Experience Over a Complicated One.
It was an honor to present at Techonomy event in NYC this spring. If I had to summarize three words to this event, it’s “Tech, Business, and Purpose”. They frequently made references to the United Nations Sustainable Development Goals, which we should all be aligning our efforts towards. In this short 12 minuted “TED” style speech, I spoke about the rising trend of Modern Wellbeing, where consumers are using technology to improve their own health and wellness. They’re leaning on powerful companies like Apple, Google, Amazon and hundreds of startups. I have a longer version, and even a workshop that I’ve presented to HR leaders, you can read my other related posts on this topic, under the Modern Wellbeing category. … Continue readingVideo: Tech Wellness Speech from Techonomy Conference, NYC
Speaking at Digitalk, Sofia. Photo by Dan Taylor Last week, I presented in Europe (Spark Me, and at Digitalk) the “Six Digital Eras” a roadmap on how I see the future unfolding in digital. When I first built out this framework several years ago, it was during the social media age. I noticed that the Collaborative Economy era was going to emerge, and you’ve seen my writings on that. Quickly, I could see that the next phase (fourth phase) was going to spur the autonomous era. Now, I’m focused in on the Modern Wellbeing (aka Wellness Tech or WellTech) category as technology integrates and augments our minds, bodies, communities and space. This era focuses on the “inner space” on our … Continue readingSpeech: The Six Digital Eras Illuminates a Roadmap